Privacy Policy

Effective Date: 15-05-2026

TherapyWala (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you use the TherapyWala mobile application and website.

1.Information We Collect

When you use our app or website, we may collect the following information:

• Full name
• Email address
• Phone number
• Address or Service Location
• Appointment and Service Details
• Device Information and App Usage Data
• Approximate Location Information (only when required for providing services)

We do not collect precise GPS location without your permission.

2.How We Use Your Information

We use your information to:

• Provide physiotherapy, nursing, and healthcare-related services
• Manage appointments and bookings
• Contact users regarding services and support
• Improve app performance and user experience
• Maintain security and prevent fraud
• Comply with legal obligations

3.Data Sharing and Third Parties

We do not sell users’ personal information.

We may share limited information with:

• Healthcare professionals registered with TherapyWala
• Service partners for appointment fulfillment
• Legal authorities when required by law
• Technical service providers for app hosting, analytics, or customer support

All third parties are expected to maintain confidentiality and data protection standards.

4.Data Retention

We retain user data only for as long as necessary to provide services, maintain business records, comply with legal obligations, resolve disputes, and enforce agreements.

Personal information such as name, phone number, email address, and appointment details may be retained while the user account remains active or as required for operational and legal purposes.

If a user requests deletion of their personal data, we will securely delete or anonymize the information within a reasonable timeframe unless retention is required by applicable law.

5.User Rights

Users may request to:

• Access their personal data
• Correct inaccurate information
• Delete their account or personal information
• Withdraw consent for optional permissions

To request deletion or data-related support, contact us using the details below.

6.Data Retention

TherapyWala is not intended for children under the age of 18. We do not knowingly collect personal information from children.

If we become aware that information from a child under 18 has been collected, we will take appropriate steps to delete it promptly.

We maintain a zero-tolerance policy against child sexual abuse material (CSAM) and comply with applicable child safety laws and regulations.

7.Security

We use reasonable administrative, technical, and physical safeguards to protect user information from unauthorized access, misuse, disclosure, or loss.

However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

8.Third-Party Services

Our app may use trusted third-party services such as:

• Google Play Services
• Firebase Analytics
• Cloud Hosting Providers

These services may collect limited technical information according to their own privacy policies.

9.Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updated versions will be posted on this page with the revised effective date.

10.Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy, contact us:

TherapyWala

Contact Location: 57 SUYOG-99 SOCIETY NR. KEYUR PARK OPP MELDI MATA MANDIR NICOL NAVA NARODA Ahmedabad Gujarat

Email: support@therapywala.com

Phone: 7043322046

Email: therapywala.com